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Cancellation and Refund Policy

Jungle Lodges & Resorts



  • Tariffs are per person per night on twin-sharing basis
  • Transfers to & from our resorts are not included in the tariff.
  • Single occupancy charges are applicable.
  • Tariff for children (accompanying parents) between 5 and 12 years is 50% discount on the tariff.
  • Tariff May be changed without prior notice.
  • Ayurveda wellness facility is available at resort as an outsourced activity undertaken by experienced wellness professionals.
  • “If the booking is made by someone other than the guest, the identity proof of the booking person must also be presented along with the identity proofs of all guests at the time of check-in.”


Cancellation Policy:

All request for cancellation of confirmed booking have to be received through email (Used while booking) or in writing if booked at our office in Bangalore.

10% of the booking amount, if cancelled 15 Days before check in date/time.

50% of the booking amount, if cancelled between 48hours to 14 Days before check in date/time.

No refund for no show & if cancelled less than 48hours before check in date/time.

 

Post/Preponement Policy:

Postponement / Preponement is free if requested 15 Days before check in date/time (Once postponed /preponed there is no further change or cancellation).

20% of the booking amount, if requested between 7 Days to 14 Days before check in date/time.

50% of the booking amount, if requested within 24hours to 7 Days before check in date/time.

No modification, if requested within 24 hours to check in.

Incase of refund approved, The refund will be credited to original payment method within 15 Days.


Refund TAT for Payment Paid through Payment gateway


Refunds initiated by the Jakati's Eco Ventures reflect into the customer’s account based on the original mode of payment. Please refer below to find out when the amount is credited to the customer and through which channel:

Original Mode of PaymentRefunded toTimeline
Credit CardSource (the same card from which original transaction was done)7-9 working days from the date when refund was processed by the merchant. The average is 2 days.
Credit Card + Walleti) The Credit Card amount is refunded back to source (the same card from which original transaction was done)
ii) The Wallet amount is refunded to Wallet.		i) Credit Card is refunded in 7-9 working days from the date when refund was processed by the merchant. The average is 2 days.
ii) Wallet refund is immediate.
Debit CardSource (the same card from which original transaction was done)7-9 working days from the date when refund was processed by the merchant. The average is 2 days.
Debit Card + Walleti) The Debit Card amount is refunded back to source (the same card from which original transaction was done)
ii) The Wallet amount is refunded to Wallet.		i) Debit Card is refunded in 7-9 working days from the date when refund was processed by the merchant. The average is 3-4 days.
ii)The refund to wallet is immediate
UPIThe refund is credited to the UPI linked account using IMPS.Refund is credited back on the same or the next day.
UPI + Walleti)The wallet amount is refunded back to the user’s wallet.
ii)UPI amount is refunded back to the user’s account using IMPS.		i)Refund to wallet is immediate.
ii)For IMPS, the refund is credited back on the same or the next day.
WalletThe amount is refunded back to the user’s wallet.Refund to wallet is immediate.

For payments made through other UPI compliant apps(external VPA), the refund is credited to the customer’s account in 3 days.